auroriaperfume.hu
general contract conditions
These General Terms and Conditions (hereinafter: GTC) are operated by Auroriaperfume.hu (Hereinafter: the Service Provider) and by the Service Provider auroriaperfume.hu contains the rights and obligations of the Customer Customer (hereinafter: Customer or User) using electronic commercial services provided through the Website (Service Provider and Customer collectively: Parties). The GTC applies to all legal transactions and services, which auroriaperfume.hu whether it is performed from Hungary or abroad by the Service Provider or its contributor. A consumer is only a Customer who is acting outside the scope of his profession, self-employment or business (a natural person purchasing for private use).
Contracts concluded on the basis of these General Terms and Conditions are not filed, they are concluded exclusively in electronic form, they are not considered written contracts, and they are written in Hungarian. If you have any questions regarding the operation of the online store, the ordering and delivery process, we are available at the contact details provided.
Service Provider Details:
Name of the service provider: auroriaperfume.hu
The registered office of the service provider: (4220 Hajdúböszörmény, Bíró Péter utca 25.)
E-mail address: info@auroriaperfume.hu
Customer Service Contact: help@auroriaperfume.hu
Tax number: 49365049-1-26
Company Registeration Number: 59068602
Original Language of the Contract: Hungarian
Questions not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (hereinafter: Civil Code) and certain issues of electronic commercial services and services related to the information society CVIII of 2001 (hereinafter: Elker. tv.) Act, and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree.The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
These GTC are effective from the 1st day of June 2024 and will remain in effect until revoked. The Service Provider reserves the right to unilaterally amend the General Terms and Conditions. The Service Provider informs the User(s) of the changes before they come into force in the system message that appears when logging in. By using the website(s), the user accepts that all regulations related to the use of the website(s) automatically apply to him/her.
If the User enters the website of the Web Store operated by the Service Provider, or reads its content in any way - even if he is not a registered user of the Web Store, he acknowledges that the provisions of the General Terms and Conditions are binding on him. If the User does not accept the conditions, he is not entitled to view the contents of the Web Store.
Only a certain part of the Webshop's services is available to all Users without registration. Purchases in the Web Store are possible by placing an order electronically in the manner specified in these Terms and Conditions, which, however, requires registration.
The Service Provider reserves all rights regarding the Webstore website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents of the Webshop or any part of them without the written consent of the Service Provider.
The website on which a link to the Webshop operated by the Service Provider is placed must not create the impression that the Service Provider recommends or supports the use or purchase of the service or product offered or distributed on the given website. The linking website may not contain false information about the Webstore operated by the Service Provider, and the legal relationship between the Service Provider and the linking website. The Service Provider takes action against the use of any references to it that harm the reputation and interests of the Web Store operated by the Service Provider.
The copyright of all content (text, articles, product descriptions, information, these GTC, etc., graphics, images, other information and data) on the website of the Web Store operated by the Service Provider belongs to the Service Provider, unless otherwise specified, without spatial and temporal restrictions. In particular, it is forbidden to use content downloaded from the website of the Web Store operated by the Service Provider for purposes other than shopping in the Web Store, to modify or copy them, or to engage in other similar activities. The Service Provider initiates immediate legal proceedings against the violator in the event of infringement of copyright and other rights or breach of this contract.
The Service Provider reserves the right to initiate proceedings before courts and other authorities against any person who commits a violation of the law or attempts to commit a violation of the law by using the Webstore it operates. The Service Provider cannot be held responsible for any infringement committed by a third party at the expense of a User.
In the event of any violation of the law related to the use of the website or the website, or in the event of a violation of the interests of the Service Provider, the Service Provider is entitled to suspend the User's registration with immediate effect, delete his personal and other data, as well as his registration. However, the data may still be processed for the purposes of proceedings related to infringement or infringement of interests. The Service Provider is not obliged to notify the User of the steps related to the suspension of the registration, the deletion of the User's personal and other data, or the registration.
Products and Services Available for Purchase:
The products displayed in the Webshop can only be ordered online. The prices displayed for the products are in HUF, they include the statutory sales tax, but they do not include the cost of delivery. No separate packaging costs will be charged.
In the Web Store, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. We are not responsible for the difference between the image displayed in the Webshop and the actual appearance of the product.
The Service Provider reserves the right to change the prices of the products that can be ordered from the website, provided that the modification takes effect at the same time as it is published on the website. The modification does not adversely affect the purchase price of the products already ordered.
In case of an incorrect price, the Service Provider cannot accept the order (the User's offer) at the incorrect price, and is not obliged to sell the product at the incorrect price. In the event of an incorrect price offer, no contract will be created between the User and the Service Provider. If the User makes an offer at the wrong price, the system sends an automatic confirmation, but this does not constitute acceptance of the offer by the Service Provider. In the event of an offer (order) at an incorrect price, the Service Provider's staff will draw the User's attention to the correct price and may offer to enter into a contract at the correct price. The User is not obliged to make an offer and conclude a contract at the correct price communicated by the Service Provider's representative instead of the incorrect price. In this case, no contract is created between the parties.
If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its duration.
Order/Purchase Process:
Orders in the Webshop are only possible for registered Users. Natural and legal persons are entitled to register. After registration, the user logs into the Webstore and can then start shopping. The Service Provider draws the User's attention to the fact that by placing the product to be purchased in the Web Store into the "Cart" and clicking on the "Order" button, the User is obligated to pay.
Buyer, if you want to register, you can do so by clicking on the "Registration" menu item, filling out the registration interface as appropriate, and then clicking on the "Registration" button at the bottom of the website. The following data must be provided to the Service Provider on the registration interface and on the My Profile page:
- Surname
- First name
- Contact number
- E-mail address
- Password
- Billing data (billing name, country, address data)
On this interface, the user also has the option to subscribe to the Service Provider's newsletter by ticking the checkbox. Subscription to the newsletter is voluntary. In case of subscription, the User expressly consents to the transmission of informative and specifically advertising content to the email address provided by the Service Provider at intervals determined by the Service Provider.
The User can unsubscribe from the newsletter at any time in the "Newsletter subscription and unsubscribe" menu created for this purpose on the website, or by clicking on the "Unsubscribe" link at the end of each newsletter.
To submit the registration, the User must accept these GTC and the information on the data protection page by ticking the checkbox on this interface.
The Service Provider informs the User of the success of the registration by e-mail, in which the User can review the data provided during the registration using a summary interface.
After successful registration, the User enters the Webstore by entering his login data (email address, password) under the "Login" menu item at the top of the website. The User has the option to have the website save his login and not have to log in the next time. You can do this by selecting the "Stay signed in" option.
The user has the right to cancel his registration at any time by sending a message to the e-mail address help.auroriaperfume@gmail.com. After receiving the message, the Service Provider is obliged to cancel the registration. The user's user data will be removed from the system immediately after deletion; however, this does not affect the preservation of data and documents related to orders already placed, nor does it result in the deletion of this data. After removal, there is no way to restore the data.
The User is solely responsible for keeping user access data (especially the password) confidential. If the User becomes aware that an unauthorized third party has gained access to the password provided during registration, he must immediately change his password, and if it can be assumed that the third party is abusing the password in any way, he must notify the Service Provider at the same time.
The user undertakes to update the personal data provided during registration as necessary in order to ensure that they are timely, complete and in accordance with reality
The user sets the number of the product(s) to be purchased.
The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the basket icon.
If the User wants to add another product to the basket, he selects the "continue shopping" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete - X" icon. After finalizing the quantity, the contents of the basket are automatically updated. If this does not happen, the User clicks on the "update/update cart" icon. If the User has selected the product(s) they wish to purchase, they can purchase it(s) by clicking on the "checkout" button.
The User selects the delivery address and then the collection/delivery/payment method, the types of which are as follows:
Payment methods:
OTP Simple (MasterCard, Visa, American Express): It is possible to settle the value of the order at the time of ordering with the "OTP Simple" payment method.
PayPal: It is possible to settle the value of the order at the time of ordering with the "PayPal" payment method.
The Web Store provides a discount shopping opportunity in the form of a coupon during certain periods or occasions chosen by it. In case of promotions of this kind, it is also possible to pay the purchase price of the product in whole or in part by entering the coupon data on the Internet interface. The coupon code must be entered in the appropriate field at the time of payment or order within the validity period and in accordance with its terms of use. Only one coupon can be redeemed per order, coupons cannot be combined. Other details of the terms of use of the coupons are contained in the terms of the current coupon promotion.
Acceptance/Delivery Methods:
Home delivery by courier service: In the case of delivery by courier service - if the selected product(s) are in stock/in stock. The customer will be notified of the delivery time or expected time by e-mail or by phone. In the case of home delivery via courier service, the webshop may charge a handling fee, which the User will be informed about on the website when placing the order.
Personal collection: It is not possible to personally collect the ordered products.
In order to facilitate later proof, the User is obliged to check the integrity of the package at the time of delivery, the number of product(s) in case of personal collection, and to sign the receipt. In case of damaged packaging, the error(s) must be recorded in a report on site. The integrity of the product(s) must also be checked upon receipt, and in the event of a quantity shortage or damaged product(s), it is advisable to record the deficiency or defect(s) in a report on site. In order to accept complaints due to quantity or damage without problems, it is advisable to make a video recording of the opening of the package, in which it is clearly visible in good quality that the package was unopened when the recording was started, and the recording records the entire contents of the package uncut
If the package containing the product(s) is not received during delivery, the supplier will notify you of this fact and then attempt to re-deliver the package no more than once. Delivery takes place every working day between 8:00 and 17:00. The buyer is obliged to provide a delivery address where he can be reached during the delivery interval.
By accepting the General Terms and Conditions, the customer undertakes to pay for the ordered products. If you do not comply with this by not accepting the product, the shipping cost of HUF 1,890 resulting from this will be borne by the buyer in its entirety.
The exception to the above is any case in which the customer cannot receive the package due to an error caused by the courier service.
In addition to the general delivery rules described in these GTC, certain delivery conditions, discounts and costs may differ for individual products when ordering in the webshop as follows:
If there is an error or deficiency in the products or prices in the Web Store, the Service Provider reserves the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. The User can then confirm the order once more, or it is possible for either party to withdraw from the contract.
The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The package includes the invoice, the information on the right of withdrawal, and the guarantee letter. It is advisable for the User to inspect the package before the courier for his own sake, and in the event of any damage(s) detected on the product(s) or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. Packages are delivered on working days between 8 a.m. and 5 p.m.
For products which by their nature cannot be returned due to hygiene or health reasons;
There is no way to withdraw without justification for products with packaging that has already been opened after receipt.
Az adatok megadását követően Felhasználó a ”megrendelés” gombra kattintva tudja elküldeni megrendelését, előtte azonban még egyszer ellenőrizheti a megadott adatokat, illetve megjegyzést is küldhet a megrendelésével, vagy e-mailben jelezheti felénk egyéb, rendeléssel kapcsolatos kívánságát.
Adatbeviteli hibák javítása: Felhasználó a megrendelési folyamat lezárása előtt minden esetben vissza tud lépni az előző fázisba, ahol javítani tudja a bevitt adatokat.
Felhasználó e-mail-ben a megrendelés elküldését követően visszaigazolást kap. Amennyiben e visszaigazolás Felhasználó megrendelésének elküldésétől számított, a szolgáltatás jellegétől függő elvárható határidőn belül, de legkésőbb 48 órán belül Felhasználóhoz nem érkezik meg, azt jelezni tudja a Szolgáltató felé, aki köteles azt elküldeni. A megrendelés és annak visszaigazolása akkor tekintendő a Szolgáltatóhoz, illetve az Felhasználóhoz megérkezettnek, amikor az számára hozzáférhetővé válik. Szolgáltató kizárja a visszaigazolási felelősségét, ha a visszaigazolás azért nem érkezik meg időben, mert Felhasználó rossz e-mail címet adott meg regisztrációja során, vagy a fiókjához tartozó tárhely telítettsége miatt nem tud üzenetet fogadni.
A Felhasználó által elküldött megrendelés (szerződés megkötésére tett ajánlat) megérkezését a Szolgáltató visszaigazoló e-mailen keresztül legkésőbb 48 órán belül visszajelzi a Felhasználó részére, mely visszaigazoló e-mail tartalmazza a Felhasználó által a megrendelés során megadott adatokat, a rendelés azonosítóját, a rendelés dátumát, a Szolgáltató bankszámlaszámát, a megrendelt Szolgáltatás megnevezését és a Szolgáltatás díját. Ez a visszaigazoló e-mail kizárólag tájékoztatja a Felhasználó arról, hogy a megrendelése a Szolgáltatóhoz megérkezett.
A szerződés létrejötte: A szerződés a forgalmazótól kapott konkrét időpontot tartalmazó visszaigazolás megérkezésével jön létre. A Szolgáltató az automata visszaigazoló e-mailen felül küld a Felhasználó részére egy e-mailt (külön elfogadó e-mail) 48 órán belül, amellyel a Felhasználó ajánlatát elfogadja, konkrét időpontot tartalmaz a szállítást illetően és így a szerződés az ajánlat Szolgáltató általi elfogadásáról szóló külön e-mail megérkezésekor jön létre és nem a megrendelés automatikus visszaigazolásáról szóló e-mail 48 órán belüli megérkezésével.
A szerződés a felek között a megrendelés teljes körű kitöltését és a beírt adatok ellenőrzését követően a következők szerint jön létre:
In Case of Delivery:
Upon receipt of a separate information e-mail sent by the Web Store, in which the User is notified of the delivery of the package to the courier service, the expected date of delivery or collection. The e-mail sent to the Webstore User in this phase does not mean the automatic confirmation e-mail sent to the order. The latter only informs the User that the order has arrived at the Webstore.
Processing and Fulfillment of Orders:
Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day.
General deadline, within 5 working days from confirmation. If the Service Provider and the User have not agreed on the date of performance, the Service Provider is obliged to perform the performance in accordance with the contract at the time or within the time specified in the User's notice, or, in the absence of a notice, no later than thirty days from the receipt of the order by the Service Provider.
If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User immediately, but no later than within thirty days.
The essential properties and characteristics of the products offered in the Webshop can be found on the information page of the specific products. The product information on the website of the Online Store has been posted in good faith, but it is for informational purposes only. If you have any questions about the product before the purchase, please feel free to contact our customer service at the contact information found in the 1. Service provider data section of the General Terms and Conditions. If the product you want to order is not available at the time of placing the order, or if it is not possible to purchase the product and fulfill the order within thirty days, the Service Provider reserves the right not to accept the order for the product, in which case no contract will be concluded, of which the User is notified. The Service Provider will immediately reimburse the User for any payment previously made in this regard. If the order affects several products, and in the case of one of these products it is not possible to purchase and fulfill within thirty days on the part of the Service Provider, partial fulfillment can only take place after consultation with the User.
Right of Withdrawal:
Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the User may withdraw from the contract without giving reasons within 14 calendar days of receiving the ordered product, and may return the ordered product. In the absence of this information, the User is entitled to exercise his right of withdrawal up to the end of 1 year.
The period open for exercising the right of withdrawal expires 14 days after the day on which the User, or a third party indicated by him, other than the carrier, receives the product.
The User 6.2. The deadline for exercising the right of withdrawal contained in point 1 does not affect the right of the User, based on which the User can exercise his right of withdrawal even in the period between the date of conclusion of the contract and the day of receipt of the product.
The cost of returning the product must be borne by the User, the company does not undertake to bear this cost.
In the case of exercising the right of withdrawal, the User will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from use that is not intended or that exceeds the amount absolutely necessary for testing. However, if a contract for the provision of services is concluded between the User and the Service Provider, and the User exercises his right of termination after the start of performance, he is obliged to reimburse the reasonable costs of the Service Provider during settlement.
The User is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.
The consumer may also not exercise her right of withdrawal if:
In the case of a contract for the provision of a service, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer has acknowledged that he will lose his right of termination after the completion of the service as a whole;
With regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, even during the period open for the exercise of the right of withdrawal, which cannot be influenced by the company;
Regarding a product that is perishable or retains its quality for a short time;
With regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
With regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
With regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when the sales contract was concluded, however, the performance of the contract will only take place after the thirtieth day from the conclusion of the contract;
In the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
With regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
Regarding newspapers, magazines and periodicals, with the exception of subscription contracts;
In the case of contracts concluded at a public auction;
With the exception of services for residential purposes, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
With regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.
In accordance with the above legislation, the Service Provider shall immediately, but no later than within 14 days of becoming aware of the cancellation, refund the amount paid as compensation for the purchased product to the User, including the cost of delivering the product (except for the additional costs incurred due to the fact that the User You have chosen a transport method other than the cheapest standard transport method offered by the service provider).
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the User gives his express consent to use another payment method; due to the application of this refund method, the User will not incur any additional costs. In this context, the Service Provider declares that it considers the User's express consent if the User indicates a bank account number maintained at a financial institution provided by the User as a method of repayment of the amount paid as compensation for the purchased product.
The Service Provider may withhold the refund until the User has returned the product or the User has proven beyond doubt that he has returned it: the earlier of the two dates shall be taken into account.
The User is obliged to return the product to the Service Provider without undue delay, without delay, but at the latest within 14 days from the date of sending the notification of withdrawal from the contract to the Service Provider. The Service Provider declares that when exercising the right of withdrawal, the User will only return the product in its original packaging and in its original condition, unopened.
The User complies with the deadline if he returns or hands over the product(s) to the Service Provider before the end of the 14-day period.
When buying and selling several products, if the individual products are delivered at different times, the User may exercise the right of withdrawal within 14 days from the date of receipt of the last delivered product or product consisting of several items or pieces.
The User can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and operation of the goods. If the above is proven, the Service Provider may demand compensation for the depreciation included in this point.
If the User wishes to exercise his right of withdrawal, he can indicate this in writing or by phone at one of the Service Provider's contact details. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. The User can return the ordered product to the Service Provider by post or with the help of a courier service.
45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here.
Directive 2011/83/EU of the European Parliament and of the Council is available here.
The user can also contact the Service Provider with other complaints at the contact information provided in these GTC.
The right of withdrawal does not belong to a User who acts in the scope of his profession, independent occupation or business activity.
Warranty:
In the case of a warranty, during its duration, the Service Provider is obliged to compensate for faulty performance according to the conditions contained in the legal declaration or legislation creating the warranty. The warranty does not affect the User's legal rights (such as those relating to accessories warranty). The Service Provider is released from the warranty obligation if it proves that the cause of the defect arose after the performance.
151/2003 on the mandatory warranty for certain consumer durables sold under a contract concluded with a consumer. (IX. 22.) New durable consumer goods listed in Annex No. 1 of Government Decree are covered by a warranty obligation, the duration of which is one month. The warranty claim can be asserted within the warranty deadline, failure to meet the deadline results in loss of rights.
The consumer can assert his warranty right with the warranty card received at the time of purchase, or, failing this, with a document confirming the purchase (contract).
Accessories Warranty:
The Service Provider performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation.
The Service Provider is released from its warranty obligations if the User was aware of the defect at the time of the conclusion of the contract, or should have been aware of the defect at the time of the conclusion of the contract.
The Service Provider is liable for defective performance. The User's accessory warranty claim expires within one month from the date of performance, and any other - non-consumer - accessory warranty claim of the User expires within one month from the date of performance. If the subject of the contract with the User is a used item, the limitation period is one year. The User may assert his accessory warranty rights as an objection to a claim arising from the same contract even if the accessory warranty claim has expired.
According to the User's choice based on his warranty claim:
may require repair or replacement unless
fulfillment of the selected accessory warranty right is impossible,
or it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another warranty claim, taking into account the value of the service in its faultless condition, the severity of the breach of contract, and the harm caused to the right holder by fulfilling the warranty claim;
or you can request a proportional delivery of the compensation, you can correct the defect yourself at the expense of the Service Provider or have it corrected by someone else, or you can withdraw from the contract - with the exception of an insignificant defect - if the Service Provider did not undertake the repair or replacement within the time limit corresponding to its obligation to repair or replace, cannot comply with the User's interests, the User's interest in repair or replacement has ceased.
The User can switch from the chosen accessory warranty right to another. He is obliged to pay the costs caused by the transfer to the Service Provider, unless the Service Provider gave a reason for the transfer, or the transfer was otherwise justified.
After discovering the error, the User is obliged to notify the Service Provider of the error without delay. In the case of a user, an error communicated within two months of the discovery of the error shall be deemed to have been communicated without delay. The User is responsible for damage resulting from the delay in communication.
The costs related to the fulfillment of the warranty obligation are borne by the Service Provider. However, if failure of the User's maintenance obligation also contributed to the item's failure, the User must bear the costs incurred by fulfilling the warranty obligation in proportion to his contribution, if he had knowledge of the item's maintenance, or if the Service Provider fulfilled its obligation to provide information in this regard.
The consumer can assert his accessory warranty right if he can prove the conclusion of the contract. If the Service Provider disputes the conclusion of the contract, the User's attention must be drawn to the possibility of filing a complaint.
Product Warranty:
The provisions of this point apply only to consumer contracts.
In the event of a defect in the product sold by the Service Provider to the User, the User may demand from the manufacturer (the producer and distributor of the product is considered a manufacturer) to correct the defect in the product, or - if the correction is not possible within an appropriate period of time, without harming the interests of the Consumer - to replace the product Who. The manufacturer is charged with the product warranty for one month from the date of placing the product on the market. Exceeding this deadline results in loss of rights.
The product is defective if it does not meet the quality requirements in force when the product was placed on the market by the manufacturer, or if it does not have the properties described by the manufacturer.
The manufacturer is exempt from the product warranty obligation if it proves that
he did not manufacture or distribute the product as part of his business activity or independent occupation;
at the time the product was placed on the market, the defect was unrecognizable according to the state of science and technology; obsession
the product's defect was caused by the application of legislation or mandatory official regulations.
In the case of an exchange, the warranty obligation for the replaced product, and in the case of a repair, the part of the product affected by the repair, is borne by the manufacturer.
After discovering the error, the User is obliged to notify the manufacturer of the error without delay. An error reported within two months from the discovery of the error shall be considered reported without delay. The Consumer is responsible for damage resulting from the delay in communication.
Procedure to be Followed in The Event of a Warranty Claim:
In the contract between the User and the Service Provider, the agreement of the parties may not deviate from the provisions of the regulation to the disadvantage of the consumer.
It is the User's duty to prove the conclusion of the contract (with an invoice or even just a receipt).
The Service Provider is obliged to take a record of the warranty or guarantee claim reported by the User.
A copy of the protocol must be made available to the User immediately and in a verifiable manner.
If the Service Provider is unable to make a statement on the feasibility of the User's warranty or guarantee claim when it is reported, it is obliged to notify the User of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within 14 working days, in a verifiable manner.
The Service Provider is obliged to keep the protocol for one year from the date of its recording and present it at the request of the inspection authority.
The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.
Miscellaneous Provisions:
The Service Provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.
If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, this does not affect the validity, legality and enforceability of the remaining parts.
If the Service Provider does not exercise its right under these GTC, the failure to exercise the right cannot be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or provision of these Terms and Conditions on one occasion does not mean that it waives its obligation to strictly adhere to the given condition or provision in the future.
The Service Provider and the User try to settle their disputes amicably.
Limitation of Liability:
Shopping on the Service Provider's website presupposes the User's knowledge and acceptance of the possibilities and limitations of the Internet, with particular regard to technical performance and possible errors.
Regarding damages caused by breach of contract, the Service Provider applies the following in these GTC. The Civil Code 6:142. § [Liability for damages caused by breach of contract], "Whoever causes damage to the other party by breaching the contract is obliged to compensate it. He is exempted from liability if he proves that the breach of contract was caused by a circumstance beyond his control, which was unforeseeable at the time of the conclusion of the contract, and that he could not have been expected to avoid the circumstance or remedy the damage."The Civil Code 6:143. Pursuant to § [Extent of compensation] "(1) The damage caused to the object of the service must be reimbursed under the heading of compensation. (2) As a consequence of the breach of contract, other damages caused to the rights holder's property and the lost pecuniary advantage must be compensated to the extent that the right holder proves that the damage, as a possible consequence of the breach of contract, was foreseeable at the time of the conclusion of the contract. (3) In the event of a willful breach of contract, the beneficiary must be compensated in full."
The User bears full and unlimited liability for damages resulting from the provision of another person's personal data or from publishing it on the Service Provider's website. In such a case, the operator will provide all assistance to the acting authorities in order to establish the identity of the person violating the law.
The User is obliged to respect the laws in force and, during use, is obliged to refrain from any activity that is illegal or that harms the interests of other Users. Within this, the User must in particular:
- respect the privacy, personal rights and legitimate interests of others;
- refrain from collecting information about other people without authorization, use the obtained information without authorization;
- refrain from committing a crime or violation;
- to respect the rights related to intellectual works, in particular the rules for the protection of literary, scientific and artistic works, inventions, designs, utility models, trademarks and trade marks subject to copyright protection.
All Users are obliged to refrain from any activity that hinders the proper use of the Website. Within this, the User must in particular:
refrain from sending unsolicited letters ("spam") or chain letters ("hoax");
refrain from any communication that may hinder or disturb others in the proper use of the Website;
to refrain from inappropriate, repetitive, or otherwise disturbing utterances in public communication.
12.7.All Users are obliged to refrain from any activity that harms the interests of the service provider. Within this, the user must in particular:
refrain from disrupting or obstructing the operation of the Website;
to refrain from activities aimed at obtaining and using the Service Provider's business secrets and confidential information;
refrain from any communication that contains false information about the service;
refrain from any activity that threatens the IT security of the Website;
to refrain from any activity aimed at advertising one's own or another person's product or service.
In addition to the above, the Service Provider may establish additional restrictions, which it informs the Users about. The Service Provider does not assume any responsibility for damages caused by the violation of the above restrictions.
If the User violates the provisions of these Terms and Conditions, the Service Provider is entitled to suspend or cancel the User's registration. If a procedure is initiated due to a violation of law, the Service Provider may hand over the User data obtained during registration to the acting bodies in accordance with the laws applicable to the given procedure.
Before suspending or canceling the registration, the Service Provider calls on the User to stop the objectionable behavior or to prove that the behavior does not conflict with the Terms of Use. Notification may be waived if the delay would result in irreparable damage or an obvious violation of law.
Anyone whose rights or legitimate interests are infringed by the User's activities - in particular the person whose personal rights have been violated, the victim of a crime or violation of the law, as well as the owner of the right to intellectual works - may request the Service Provider to remove the objectionable content, and the necessary measures against the User doing it. The applicant must prove his eligibility in an appropriate manner. If the right is proven, the right holder can request that the Service Provider block the infringing content for the purpose of conducting a subsequent procedure. In this case, the holder must prove the initiation of the procedure within 60 days. The Service Provider makes the locked content, as well as the related data stored by the Service Provider, available to the acting body, in accordance with the legislation applicable to the given body and procedure.
Procedure for Handling Complaints:
The aim of the Service Provider is to fulfill all orders in a suitable quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above e-mail address or by letter. The address, phone number, and email address used to report complaints and maintain contact are the same as the customer service contact details indicated in these Terms and Conditions of the Service Provider.
The User can report his complaint verbally (only at the Service Provider's specified telephone number) or in writing at the Service Provider's contact details set out in these Terms and Conditions. It is not considered a complaint if the User requests information or a position regarding the operation and activities of the Service Provider's website.
The record of the complaint contains the CLV of 1997 on consumer protection. data required by law.
If the User does not agree with the handling of the complaint or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and a copy of it in the case of a verbal complaint communicated by telephone or using other electronic communication services, no later than the complaint it is sent to the User together with its substantive answer.
Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer legal disputes and the amendment of Regulation (EC) 2006/2004 and Directive 2009/22/EC (Consumer Online Dispute Resolution Directive) ( hereinafter: the regulation), the European Commission created an online dispute resolution platform, which can be used from February 15, 2016, for both consumers and traders in the event of a consumer dispute between those who conclude an online sales or service contract.
The scope of the decree directly extends to the trader established in the Union, with its registered office in Hungary, involved in online sales or service contracts, if a consumer legal dispute arises in connection with an online sales or service contract concluded between him and the consumer.
In order to use the online dispute resolution platform, you must first register in the European Commission's system. You can access the online dispute resolution platform here after registering in the European Commission's system. ODRlink: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HU
If the Service Provider did not handle the User's complaint or quality objection, or did not handle it in accordance with the law, or committed other errors that violate consumer rights, the consumer can contact the competent district office according to his place of residence. The list and contact details of the competent district offices according to the place of residence are available here. In some cases (including certain legal violations involving online stores), the procedure is carried out by the district offices of the county seats, whose contact details can be found here.
In the event of a dispute with the Service Provider, the User may refer to the conciliation body competent for his place of residence. Based on the relevant legislation, the Service Provider is obliged to participate and cooperate in the conciliation process. The list of conciliation bodies is available here.
Data protection and Data Management Information:
The Service Provider aims to ensure the protection of the personal data of Users registered on the website to the fullest extent possible. The data management information contained in these terms of use applies only to the Online Store and cannot be applied to websites operated by third parties, even if these websites are directly accessible from the Online Store.
The Service Provider's activities are based on the protection of the privacy rights of its visitors and customers, the relevant legislation, especially the Civil Code, as well as the right to informational self-determination and freedom of information; CXII of 2011 is carried out in compliance with the provisions of the Act (hereinafter: Infotv.). We would like to draw your attention to the fact that the provision of personal data in the Webshop is voluntary, and the User consents to the data management at the same time as accepting the terms of use. In the event that the User acts on behalf of another person, it is his responsibility to obtain the consent of the person concerned for the disclosure of his data. The prior consent of the legal representative is required for declarations by incapacitated and limited persons, with the exception of data processing for services that are aimed at mass transactions in everyday life.
Registration Data Management:
Registration is required to use the services available in the Webshop. The Service Provider handles the data provided during registration only for the purpose, in the manner and to the extent necessary to provide the service and maintain contact with the Users, in accordance with the legal conditions. The legal basis for data management is the consent of the data subject. When providing personal data, by accepting these terms of use, Users agree that their data will be used by the Service Provider in order to perform the service. The Service Provider uses the personal data in its possession only for the purpose known to the customer when providing them, does not pass them on or make them available to other third parties without special consent, and stores them separately and encrypted. If the User chooses to have the products purchased in the Webstore delivered by courier service, he consents to the Service Provider handing over the necessary data to the courier service for the purpose of delivery. The data can be accessed by employees of the Webstore.
The purpose of data management is to enable the Service Provider to fulfill the orders of the affected parties, as customers, and to increase the User-customer experience of handling certain data, especially by sending newsletters. Scope of data affected by data management:
- name (first and last name),
- e-mail address,
- residential address, billing address
- phone number.
The duration of data management: until the deletion of the registration account is initiated by the data subject, in the case of a purchase, for the mandatory retention period prescribed by law with regard to invoicing data.
Product Evaluation:
Users can write product evaluations about the products they have purchased, which will help other customers make a decision regarding the purchase of the given product. Next to the product evaluation, the user's username (surname and first name in abbreviated form or without abbreviated form) may appear. The legal basis for data management is the consent of the data subject.
The purpose of data management is to provide authentic information to other consumers and to increase the user experience. Duration of data management: until the request for data deletion or until the distribution of the given product.
Some services of the Web Store place a unique identifier, a so-called cookie, on the user's computer. Cookies serve to facilitate the identification and "authentication" of Users in order to provide personalized service to Users and to improve the services provided to Users. Users' personal data are never stored in the cookie. The product recommendation system operating on the website displays the offer belonging to the category according to the pages previously visited by the User. By using the websites, the User accepts that the cookie is placed on his computer. User prohibition of cookie acceptance is not an obstacle to using the services of the Webstore.
If a User exhibits behavior contrary to the content of the terms of use, incompatible with it, or otherwise contrary to the law, the Service Provider shall initiate the identification of the User's client in order to initiate the necessary legal procedures.
The Service Provider automatically deletes the Users' data if they do not access the Web Store for ten years and destroys the data available to them. The User may request the deletion or correction of their data at any time by sending a message to the e-mail address help.auroriaperfume@gmail.com. Even in this case, the Service Provider cannot delete the data that it is obliged to preserve by law.
The Service Provider stores personal data electronically on the hosting provider's servers. The Service Provider also stores the invoicing data at its premises and at the place of its central administration (address see above). The Service Provider takes all the necessary computer technology and work organization steps to ensure the security of personal data management and to prevent personal data from being acquired by unauthorized third parties.
The User can request information about the handling of his personal data, the person of the data processor, the possible data processor, the circumstances of data transfer, as well as other details of the data management at the Service Provider's e-mail address or by post, and can request the correction or change of his personal data, or - with the exception of the data management mandated by law - deletion. The information is free of charge, but in the case of repeated requests for information within one calendar year, the Service Provider reserves the right to charge an administration fee.
The Service Provider is obliged to respond to the User's request regarding data management as soon as possible, but within 25 days at the most - in the case of rejection of the User's request, to provide reasons for its response. If the person concerned does not agree with the decision made or the measure implemented by the Service Provider, he may appeal to the court against the decision or measure within 30 days of its notification.
During data management, the Service Provider is Infotv. in full compliance with its regulations, acts with the utmost care, treats them confidentially and does not make them available to third parties, unless this is necessary in order to enforce your rights arising from the contract, or if the handover to the data authorities is ordered by law, an official order or a court judgment.
Regarding the Service Provider's data management, you can file a legal remedy or complaint with the National Data Protection and Freedom of Information Authority (Head office: 1125 Budapest Szilágyi Erzsébet fasor 22/c, Postal address: 1530 Budapest, Pf.: 5., Phone: +36 (1) 391-1400).
Operation of Digital Data Content, Technical Protection Measures, and Compatibility with Hardware and Software:
The Service Provider guarantees 90% availability of the website on an annual basis. From the point of view of measuring the availability, planned maintenance lasting no more than 1 working day cannot be considered a failure, provided that the Service Provider has notified the User in advance of its date and expected duration on the website.
The website works with all kinds of browser software and operating systems. The website communicates via the HTTP protocol. Communication through the website is not encrypted, except for pages that require personal data, which is provided with the https protocol. The website has an SSL certificate.
The website runs on WordPress.com servers.
The Service Provider reserves the right, in justified cases, to temporarily disable the availability of any function for all Users - including, in particular, network segment, nickname, e-mail address, etc. – suspend or permanently terminate the provision of the function.